Privacy Policy

iCAT Online customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact details

Email: support@icatonline.uk

What information we collect, use, and why

We collect or use the following personal information for the operation of client or customer accounts:

• Account information, including registration details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights. You can read more about lawful bases and your rights on the ICO’s website.

Your right of access

You have the right to ask us for copies of your personal information and related details. Some exemptions may apply.

Your right to rectification

You can ask us to correct or complete personal information you believe is inaccurate or incomplete.

Your right to erasure

You can ask us to delete your personal information.

Restriction of processing

You can ask us to limit how we use your personal information.

Objection to processing

You can object to the processing of your personal data.

Data portability

You can ask us to transfer your personal information to another organisation, or directly to you.

Withdraw consent

When we rely on consent, you have the right to withdraw it at any time.

If you make a request, we must respond without undue delay and within one month. To make a request, contact us using the details above.

Our lawful bases

For operating client or customer accounts, we rely on:

• Consent – we have your permission after providing relevant information. You can withdraw consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

We keep personal information only as long as necessary for the purposes described and in line with legal requirements.

How to complain

If you have concerns about our use of your data, contact us first using the details above. If you remain unhappy, you can complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint